Once your order has been placed, we will send you confirmation email which will include your order number. When your order is shipped, you will a receive an additional confirmation email including a tracking number. In rare cases, it is possible that your order could be split into separate boxes; however, you will still receive one order number and one tracking number for your complete order.

Your order might need a signature upon delivery, so if there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to issue the courier with authorities to deliver the package without a signature, wooplife is no longer liable for your order.Certain exceptions applied as following:

1.Your package is sent back to shipper/failure of delivery because of Incorrect address. You are subject to shipping charges for reshipment Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.

2.Your package arrives in a damaged condition. We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact wooplife Customer Care so that we can get you sorted. If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 10 days, please contact us for further action.

Duties and Tax
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by Babyhila. Shipping carriers may prepaid Tax and Duties to customs for package clearance and later collect from recipient.

Customers shall be responsible for Duty and Tax.

Customers shall be responsible for customs clearance.

Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.

*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Shipping Method
We offer different international shipping methods and We offer express and standard delivery.If you have special note for the shipping time please contact our customer support email after you placed the order.
Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The amount of Processing time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality.

1、For Asia and East Asia Orders, the shipping time usualy cost 5-15 Days by Priority Air Mail

2、For European Orders, the shipping time usualy cost 7-25 Days by Priority Air Mail

3、For North American Orders,the shipping time usualy cost 10-15 Days by Priority Air Mail

4、For Other Countries,the shipping time usualy cost 20-35 Days by Priority Air Mail